Citibank customers may have been impacted by an unplanned outage from 10 AM to Noon Eastern today. This outage may have impacted the ability to use Citibank accounts on any Open Banking platform, including Trustly. Citi has restored full functionality at this time.

How do I edit a merchant portal user account?

To edit an existing Merchant Portal account, do the following:
  1. Open Merchant Portal, and then click User Management.
  2. Locate the account that needs to be reset.
    Note: If your list of names is lengthy, press CTRL+F, or CMD+F, to find the name on the page.
  3. Click Edit.
  4. Enter the required updates, and then click Save.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.