Citibank customers may have been impacted by an unplanned outage from 10 AM to Noon Eastern today. This outage may have impacted the ability to use Citibank accounts on any Open Banking platform, including Trustly. Citi has restored full functionality at this time.

How do I add a user to Merchant Portal?

To add a new Merchant Portal User:
  1. Open Merchant Portal, and then click User Management.
  2. Click Create New User.
  3. Enter the following new user information:
    • Role
    • Name
    • Email address (Note: When logging in, this field is case sensitive.)
    • Auth Type should remain the default, Standard


Agent Add User
  1. Click Save.

An email is sent to the account you entered with instructions to complete the registration.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.