Citibank customers may have been impacted by an unplanned outage from 10 AM to Noon Eastern today. This outage may have impacted the ability to use Citibank accounts on any Open Banking platform, including Trustly. Citi has restored full functionality at this time.

How do I report fraud?

If you suspect any fraudulent transactions, you may choose to refund the consumer via Merchant portal.
If you have additional security concerns, contact us as soon as possible so we can launch an investigation.

Our advisors are available to help you 24 hours a day, 7 days a week.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.