Citibank customers may have been impacted by an unplanned outage from 10 AM to Noon Eastern today. This outage may have impacted the ability to use Citibank accounts on any Open Banking platform, including Trustly. Citi has restored full functionality at this time.

Why am I being prompted to select my information when verifying my identity?

When there are multiple sets of data related to an account, for example you have a shared account, or multiple street or email addresses or phone numbers are found, you are prompted to select your information from the data retrieved.
To complete your identity verification, review the information presented, tap to select your information from the options presented, and then press Continue.

If the Continue button isn't available, you have not yet selected one of the options.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.