Citibank customers may have been impacted by an unplanned outage from 10 AM to Noon Eastern today. This outage may have impacted the ability to use Citibank accounts on any Open Banking platform, including Trustly. Citi has restored full functionality at this time.

When are merchant reports available on the SFTP site?

All merchants can request access to their SFTP site during integration. If you do not currently have access to an SFTP site, contact your Merchant Success Manager (MSM).

A zip file including all reports in CSV format is automatically generated daily and available on the SFTP by 11 AM UTC.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.