Where can a merchant get information about specific decline codes?

Trustly merchants and their staff can find basic decline information, including decline codes such as SW054, and their definitions on the developer site.

Additional information about specific transactions can be found in the Merchant Portal, or by reaching out to the support team You can contact them by chat, text message, email, or phone by requesting a call back by using the Contact us now button below.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.