How do I increase the retry deposit amount presented to me?

The suggested deposit amount is calculated in real-time and is based on a dynamic balance validation risk engine. Each time you attempt a transaction, this engine reviews a variety of factors to determine how to proceed with the transaction. Options include: uninterrupted processing, a suggested deposit amount, or a declined transaction.

Factors you can control that may affect the decisioning include:
  • Available Bank Balance
  • Pending Bank Items
  • Insufficient Funds History
  • Prior Transaction History

To increase the amounts you're able to send using Trustly's services, maintain a balance amount sufficient to cover all outstanding transactions, including the amounts you're attempting, and keep both your bank and merchant accounts in good standing.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.