Citibank customers may have been impacted by an unplanned outage from 10 AM to Noon Eastern today. This outage may have impacted the ability to use Citibank accounts on any Open Banking platform, including Trustly. Citi has restored full functionality at this time.

How do I correct the error, "You must be at least 21 years old to continue."

This message appears when the personal data entered indicates that you're under 21 years of age.
Only persons over the age of 21 are permitted to use the app.

We hope you come back and try again after you've celebrated your birthday!

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.

Contact our support team

We’re here for you 24/7 via chat, text, email or by requesting a call back.